Purchases

Refund and complaints policy

Last updated: 24 July 2026

Voluntary 14-day course guarantee

Starter and Pro include a voluntary 14-day money-back guarantee from purchase. Send the request from the checkout email and identify the product and purchase date. We may refuse abusive or fraudulent use of this additional guarantee, but never restrict mandatory statutory remedies or a valid withdrawal right.

Statutory withdrawal

The voluntary guarantee is separate from EEA consumer withdrawal rights. Immediate digital delivery may end the statutory withdrawal right only after the legally required express request and acknowledgement. Read the withdrawal instructions.

Insider Club

Cancellation stops future renewals and normally preserves access until the end of the paid period. A past subscription charge is not automatically refunded solely because of later cancellation. Mandatory rights remain available for non-delivery, defective performance, duplicate or unauthorised charges.

Non-delivery and defects

If access is not delivered, contact us and allow a reasonable opportunity to supply it unless immediate delivery was essential or we refuse. For defective digital performance, statutory remedies may include bringing it into conformity, a proportionate price reduction or termination where legal conditions are met.

How refunds are paid

Approved refunds are returned through Stripe to the original payment method. Where law specifies a deadline, we comply with that deadline; valid withdrawal reimbursements are generally made no later than 14 days after notice.

How to complain

Email info@hustinct.com with the checkout email, product, payment date and a clear description. If a request for remedy is rejected or receives no answer within 30 days, eligible consumers may pursue alternative dispute resolution as described on the Contact page.

Questions? Contact Hustinct support.